Cudadad crashed our computer, Again...HELP>>SOS Options

[T/A6Pak]

Apparently last night Dave was playing on the Cudakid's computer when suddenly it said corrupt file and the game closed down. It said " Windows/Prefetch/Dumprep.exe-1B46F901.PX is corrupt"

Then it said run scan disc. So Dave runs the scan disk then the computer will no longer work.

The black page comes up that gives you a time limit to run as normal/ in safe mode/ and a few other options, but nothing works at all.



Any advise would be greatly appreciated.

T/A6Pak

[steel]

You say you have Nortons on the computer? Surely then they gave you a recovery disk made with Nortons. Or, the first time you booted it up, Nortons asked you if you wanted to make a recovery disk (and of course, you said yes and made one, right)? That would alao work to get the computer up from a floppy.

Druid, I'm thinking that yes, if they get rid of that one dump file, the computer might come right back up. But since she originally mentioned that they also saw the message to run checkdisk, I'm thinking that if the dump was eating up cpu cycles, it would make the computer appear crashed, so that if the computer was reset or turned off, there could be other corruptions that happened because of that, because it happened during a write. But of course, there's no way to know this until the computer is at least coming up crippled.

The suggestion above was good, to slave the hard drive off of the other computer, then immediately run the virus scan. Then go in and remove any dump files.

If only we had the computer in front of us. <sigh> If it can get back to running somewhat, then one of us could do a remote administration and take a look inside.