Paypal, Completely Sucks!!! Options

[Nothing]

Ok, I know our clan along with many others use Paypal to accept donations and its a pretty easy way for that. But my situation is just down right horrible.

I have started a company allong with one of my long time customers that was importing through my company. We were selling high end furniture on ebay. We were selling desks for between 5,000 to 7,000 U.S. Dollars and some all kinds of other pieces. I dont know if any of you can still view my items that we sold because I have been suspended by ebay/paypal, but my ebay account name was spina_store. We even had a watch that was up for sale for over $90,000.00. We were selling all high end luxury items. We were doing great! We sold like $70,000.00 in the first month.

All of a sudden, with not a single warning, my ebay account was suspended, and my paypal account was frozen. They went and reversed money that was already transferred from my paypal account into my bank account. I mean, the money was in my checking account for days, and then they pulled it back out!! When I called paypal, they could not even see in their system that they reversed the money. Im talking $30,000.00 that was missing, and they didnt know what happened. They could not tell me any good reason that my account was frozen and where the money went. This went on for days. I had to send them copies of my bank statements showing that the money was reversed. Finally, like 2 weeks later, they seen that the funds were reversed due to my frozen account. They have NO REASON to do this to me!!! The woman told me that basically, because I went from a paypal account / ebay account that went from 0 to $60,000 in a month, it drew a flag. The completely shut me down. I had many, many orders from people and they seen that my account was suspended and they had not yet received their items. They are all scared that I ripped them off and dissappeared!! I cant respond to any of their requests in ebay, cause I dont have access to them!!! (account suspended!) and paypal is telling them that they should just file for a refund!!! What the hell is this!!!!! How can they do this, and why would they????

Paypal has told me that in order for my funds to be released back to me, they must have proof from each customer that they recieved the goods and then they will release the funds to me. I told them how can I obtain proof of this and what guarantee do I have that they will release my money to me afterwards. They told me to give them tracking numbers from ups/fed ex. Most of my Large items are being delivered via trucking companies not fed ex/ups and there are no tracking numbers. They said that they would have to receive an email from each account telling them they received the items. I said, if they receive the furniture, what will make them want to go and send paypal a confirmation?? especially if they already received a $10,000 order?? They said they would then call the customer. I find this really hard to believe that they would call each and every one of my customers to verify if they received the items. And what if the people that bought it lied and told them they didnt???? They told me I will need a signature proof of delivery.

This is just all too hard to believe for me. I was like how could this happen to me. Then I found this site.
Paypal Sucks!

I am so pissed at this point, I just feel so violated. I can not believe they get away with this shit. Ebay and paypal only reply to me like this below. You can see my message to them below their response. They never, ever told me anything I did wrong or anything I need to do to fix my account. Only paypal tells me they want Proof of delivery.

Dear Louis Spina,

Thank you for writing eBay in regard to your account.

Our decision to leave your account suspended indefinitely stands with no
plan for reinstatement.

At this point, we will not accept any additional appeals or requests for
more information. Although we will read emails you send us in the
future, we may not respond.

Thank you for your time.

Sincerely,

Eddey
eBay Customer Support
Trust and Safety Operations

Original Message Follows:
-------------------------

Form Message: %43343% 071807
D_ID100520070730D_ID/W_ID124721040W_ID/S_ID000S_ID
Subject: IV%A00268 Appeal suspension [#US &MC113 ?00 ]
User Feedback: 13
User State: ?00
Browser info: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET
CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30)
Home > Help Topics > Rules and Policies > Why was my account
suspended? > Appeal suspension
Message: Im currently in the process of delivering all the items sold to
our buyers. I truely hope this is the reason my account was suspended.
The only information I have been given so far was from Paypal telling me
that they needed me to deliver the items before my paypal account would
be reinstated and I could receive my funds. I hope in the same time, My
ebay account can be reinstated as I would like to continue sellng my
items. I am sure I can become a great asset to ebay with my items.
Thanks and Regards,
Lou Spina

This post has been edited by Nothing: 10/10/07 11:38am

[T/A6Pak]

Hey Lou,

Sorry to hear about your problems with paypal. From the looks of some of the sites, it appears that they have total control. I don't know if you were sending items outside of the US, but if you were .. this might interest you: http://www.paypalwarning.com/paypal_seller_protection_policy it's a complaint regarding selling items to the UK. "Apparently, he had filed a Buyer Complaint with Paypal (for non-receipt of item) as soon as he found out that it had been mailed. Paypal claims to have sent me three email notifications (which is a BLATANT lie) but I didn't respond, so they refunded his money. First of all, I check my email every single day and somehow, every other Paypal message has reached my Inbox - but mysteriously, not these three."

Anyways.. anything we can do to help you out just let us know!! Keep your chin up, it will all work out.

The funny thing is when I looked at your account you had 100% positive feedback.... wow.

T/A6Pak