vonage is a bunch of crooks! Options

[UNDEAD 1]

dont ever get vonage! i have been ripped off and treated in a mannor in which ive never been treated before.when i finally googled F**K Vonage ,like a few thousand links came up. they wont let you cancle and this is where it gets funny,almost hilarious.

i got vonage in jan for a fax line,i have no use for a home phone at all.i used it a bit for work and then in july i got real slow but noticed it didnt work anymore so i called tech assistance and he couldnt get it going so i said just cancel it because i have no use for a line anymore . he then said well how about if i work it so you wont get a bill untill december and then itll be 14 a month after that? i figured what the hell so i said yes and he sent me a new modem right away.i recently joined with a corp builder so i was no longer working from my home and never even took it out of the box.

last wed i get a bill for $43.00 from vonage which i thought was weird, so i asked my wife to call thusday and cancel it.she called the next morning at 11 am and told him (bill) she wanted to cancel and he said he had to transfer her to cancelations-28 minutes later he comes back and says that dept is closed today and shell have to call back,lol. she asked for a suprivisor and he told her he was not in the building.then she cussed him out im sure ,lol.

so today i had the pleasure of calling and they tried the same thing with me puting me on hold,so i hung up and called right back and reamed him out and they transfered me right to cancelations.this is where it gets funny.every customer service rep is foriegn but swears their from NJ ,not kidding either. so i get yen(from NJ) and no matter how much i yelled or pleaded they wouldnt let me cancel,they kept offering me a different plan.at one point i said"YEN ,CANCEL MY ACOUNT,CANCEL MY F**KING ACOUNT PLEASE-IM BEGGING YOU TO JUST CANCEL MY ACOUNT)this was at the 40 minute mark.every time i would say something she would click a hold button and then come on with a retarded answer ,obviously a suprivisor is there coaching her what to say next.reminded me of the movie the boiler room .so get this-after 45 minutes (44445555) they finally say ok lets cancel and its going to be 90 some dollars .

when i started with vonage no one told me theres a contract nor did i sign one.also the modem that was broken i was suposed to send it back within 14 days or i have to pay for it,that wouldnt of been a problem had they told me . ive read quite a bit today on google and it seems they lost a case with the phone companies and comcast ,which means their going to be done and is probably the reason why they are trying to make it real hard to leave .its not the money ,its the fact its allowed to treat people this way so i thought id post this her incase any one has or was thinking of getting vonage....dont! i for sure will google any company or service i intend on getting in the future .

This post has been edited by UNDEAD 1: 11/20/07 10:13pm

[Hellfighter]

.....dont! i for sure will google any company or service i intend on getting in the future .

While I agree with Steel that it usually comes down to who the particular people at support [and different tiers of support you get sent to] you have to deal with and their [training/or lack thereof as it looks like in your area compared to steel's location], I do research the hell out of companies before signing up- paricularly the reviews type of forums. Not only that, I'll leave blasting reviews [of course I would ] for companies that are crappola especially in support areas. That way I don't later say "if only....I should've , would've, could've". In one forum I was at for Bell Canada [horrid for customer type tech support] is referred to as Bell India since India where all customer calls get transferred to at opening tier level support. Now I know they work extremely hard to get their jobs, but these companies train them stupidly in diagnosing problems/resolution.


This post has been edited by Hellfighter: 11/21/07 11:00am