vonage is a bunch of crooks! Options

[UNDEAD 1]

dont ever get vonage! i have been ripped off and treated in a mannor in which ive never been treated before.when i finally googled F**K Vonage ,like a few thousand links came up. they wont let you cancle and this is where it gets funny,almost hilarious.

i got vonage in jan for a fax line,i have no use for a home phone at all.i used it a bit for work and then in july i got real slow but noticed it didnt work anymore so i called tech assistance and he couldnt get it going so i said just cancel it because i have no use for a line anymore . he then said well how about if i work it so you wont get a bill untill december and then itll be 14 a month after that? i figured what the hell so i said yes and he sent me a new modem right away.i recently joined with a corp builder so i was no longer working from my home and never even took it out of the box.

last wed i get a bill for $43.00 from vonage which i thought was weird, so i asked my wife to call thusday and cancel it.she called the next morning at 11 am and told him (bill) she wanted to cancel and he said he had to transfer her to cancelations-28 minutes later he comes back and says that dept is closed today and shell have to call back,lol. she asked for a suprivisor and he told her he was not in the building.then she cussed him out im sure ,lol.

so today i had the pleasure of calling and they tried the same thing with me puting me on hold,so i hung up and called right back and reamed him out and they transfered me right to cancelations.this is where it gets funny.every customer service rep is foriegn but swears their from NJ ,not kidding either. so i get yen(from NJ) and no matter how much i yelled or pleaded they wouldnt let me cancel,they kept offering me a different plan.at one point i said"YEN ,CANCEL MY ACOUNT,CANCEL MY F**KING ACOUNT PLEASE-IM BEGGING YOU TO JUST CANCEL MY ACOUNT)this was at the 40 minute mark.every time i would say something she would click a hold button and then come on with a retarded answer ,obviously a suprivisor is there coaching her what to say next.reminded me of the movie the boiler room .so get this-after 45 minutes (44445555) they finally say ok lets cancel and its going to be 90 some dollars .

when i started with vonage no one told me theres a contract nor did i sign one.also the modem that was broken i was suposed to send it back within 14 days or i have to pay for it,that wouldnt of been a problem had they told me . ive read quite a bit today on google and it seems they lost a case with the phone companies and comcast ,which means their going to be done and is probably the reason why they are trying to make it real hard to leave .its not the money ,its the fact its allowed to treat people this way so i thought id post this her incase any one has or was thinking of getting vonage....dont! i for sure will google any company or service i intend on getting in the future .

This post has been edited by UNDEAD 1: 11/20/07 10:13pm

[UNDEAD 1]

i know what your saying steel and there was suposed to be a mailing label for me ,which i found out yesterday ,but there wasnt one. i also was happy with the product ,i simply had no use for the line what so ever.



it doesnt matter what service you have,if they want to cancel ....cancel ! no one should have to go through 45 minutes of bs scripted ,coaching . if they require their damaged goods back ,tell the customer, not 4 months later and charge them out of spite . you may be happy now but one day if your trying to switch over to another company who has a better deal,its obvious from reading the 100s of posts on google that you should be ready to have a long few phone calls.

[HammaTime]

Sounds like the out of work AOL folks signed up for employment at Vonage. AOL service people used to use the same techniques to discourage their customers from canceling. Your conversation with Vonage sounded exactly like one I had on behalf of my mother when I was trying to cancel her account. I just kept repeating, "no, cancel the account" over and over and over.

Do you think there is any validity to the claim that Vonage is going away? Seems that they have a substantial customer base - and as Steel attests, a lot of them are ardent supporters of their service.

I just did a little research and see that they owe a bundle of cash - $120 million - to Verizon and they've exhausted the appeal process. They managed to survive a similar case brought by Sprint, but they had to sign an expensive deal with that network as well as pay a substantial penalty.

This will be interesting to watch. We can thank Vonage for pushing down the price for local telephone service, but their low prices probably won't be around much longer. Seems everyone wants a bigger chunk of change from our wallets. It amazes me how much we are shelling out every month for cable, internet, telephone and cell phone service.

This post has been edited by HammaTime: 11/21/07 1:41pm